Life, the Universe, and Everything
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Customer Disservice
Why can’t customer “service” organizations understand a problem report when it’s sent to them? Continue reading
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Commuting To and Fro
Between May 1988 and November 1997, I commuted to work, 35 miles each each way, every day. Continue reading
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The Citizen Journalism Debate
Something to keep an eye on… The National Union of Journalists in Britain and Ireland (NUJ) has announced a code of practice to address important issues raised by the “phenomenon of citizen journalism”. The new Code comes a day after a round-table debate on citizen journalism and its implications for the profession. Continue reading
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Seasons’ Greetings
A celebration of the winter festival. Continue reading
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What Part of “I prefer…” Don’t You Understand?
preference n 1: a strong liking [syn: penchant, predilection, taste] 2: a predisposition in favor of something; [syn: predilection, orientation] 3: the right or chance to choose [syn: druthers] I am currently (not by preference 🙂 looking for a new job. When I asked a friend to keep an eye out for anything that looked… Continue reading
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Teaching Tomorrow’s Employees Today
International Business Machines Corp. [IBM], worried the United States is losing its competitive edge, will financially back employees who want to leave the company to become math and science teachers. … Up to 100 IBM employees will be eligible for the program in its trial phase. The goal is to help fill shortfalls in the… Continue reading
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We Are The Web
Ten years ago, Netscape’s explosive IPO ignited huge piles of money. The brilliant flash revealed what had been invisible only a moment before: the World Wide Web. As Eric Schmidt (then at Sun, now at Google) noted, the day before the IPO, nothing about the Web; the day after, everything. — from… Continue reading
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(Not) A Phishing Expedition
We have three accounts with the same bank – a mortgage, an equity line, and a checking account. Last week, we received a telephone message. Please call Mrs. Snow at TheBank, 800-555-0123 Uh huh. Well. That was surely a wealth of information (not). So Rich called the number… Voice maze. Was it TheBank? Was it… Continue reading
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GTD – Q&A
I’ve been recommending Getting Things Done—The Art of Stress-Free Productivity to friends, co-workers, and techie mailing lists [see my review]. The following are some of the conversations my recommendation engendered. Same Old? My reaction to Vicki’s quick overview of the book – it sounded like a typical time management system. Interesting comment. Interesting to me,… Continue reading
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Getting Things Done
There are four basic ways an idea can affect your Worldview: It just Is These are the ideas you grew up with. You don’t remember learning them; they just are. These are also some of the beliefs that new perspectives may challenge and change over the course of your life. Initial Resistance Some new ideas… Continue reading
Slightly Off KIlter 