Trivial Pursuits
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The Price of a Cup
— Or A Tempest in a Coffee Cup There's a sign at Starbucks that says "Love your beverage or let us know. We'll always make it right." I think we can agree that arguing with a customer doesn't make things right; it makes things wrong (and annoying). I like Coffee Frappuccinos. I like them a… Continue reading
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How Not to Handle Meeting Attendees
We went to a meeting last night. We've been to many meetings, at many venues, throughout the SF Bay Area over the past 10 years but this one was … different. The security for the venue was both overdone and seemingly naive at the same time. Venue: Silicon Valley tech company. "Training room". Sign in… Continue reading
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“Fun” with front-line tech support
On April 14, I sent a bug report to ted.com because a video I watched claimed to have "subtitles in 7 languages". But I could find no way — no button to click — to get subtitles in any language. I could only locate the (supposedly "interactive") transcript, on a separate page. Back and forth… Continue reading
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This door not working.
(For those outside of the SF Bay Area, BART Bay Area Rapid Transit) is our subway/transit system) Today's Fun on BART: I had a meeting in SF. A train entered the station moments after I reached the platform. The train stopped. The doors did not open. The doors continued to not open. Over the speaker… Continue reading
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Three Memes, Part 3 (Art Meme)
Several memes have been running around in Facebook lately. This is one of three that I've played. This is a game to keep art alive. Tiffanie R. gave me Giuseppe Arcimboldo. Continue reading
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Three Memes, Part 2 (Poetry Meme)
Several memes have been running around in Facebook lately. This is one of three that I've played. This is a poetry game. In this one, we pass along poetry. Heather S. gave me Rumi. Continue reading
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Three Memes, Part 1 (Letter Meme)
Several memes have been running around in Facebook lately. This is one of three that I've played. This is a letter game. Jaime M. gave me a Q. (Seriously?? Q??) Hmmm. I can do this. Continue reading
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Magic!
What do the Mona Lisa, a pink beach ball, a $20 bill, and a deck of cards have in common? Magic! Last night we enjoyed Ivan Amodei at the Fairmont Hotel in San Francisco. The show was in the Fairmont Hotel, on Mason St at Sacramento, in San Francisco. Continue reading
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Laws, Sausages, and Coffee Drinks
Laws, like sausages, cease to inspire respect in proportion as we know how they are made. John Godfrey Saxe, 1869 Depending on your viewpoint, you may want to add "coffee drinks" to that list. Continue reading
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Great Customer Service
I enjoy reading Bob McIntosh's blog, "Things Career Related". Two days ago, Bob posted an article entitled "Want great customer service, go to Starbucks", in which he says: Customer service is such a priority to me that I’ve abandoned a famous hamburger joint up the street from us because it takes forever to get served.… Continue reading
Slightly Off KIlter 