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Whose Reputation Is Really At Stake?
When you work in Customer Service, your job is Customer Satisfaction. Whether you're in a call center, at the returns desk in a store, or working in a restaurant, your job is to keep the customer happy and wanting to come back again. While you're on the clock, you represent the company. You should never… Continue reading
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Watching Temperament Play Out Over Coffee Cups
One of my interests is Personality Type and Temperament. I also like Starbucks Frappucinos. You wouldn't think these two things would intersect, but, recently, I realized that they do. They come together in the form of the precious and controversial Trenta cup. Read my commentary… Continue reading
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Watching Temperament Play Out Over Coffee Cups
One of my interests is Personality Type and Temperament. I also like Starbucks Frappucinos. You wouldn’t think these two things would intersect, but, recently, I realized that they do. They come together in the form of the precious and controversial Trenta cup. The Trenta is a 31-oz cold cup size introduced in January, 2011. Starbucks… Continue reading
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StrengthsFinder and Psychological Type
I traveled up to Sacramento yesterday (a 2-hour trip by BART & car) to attend the April CCC-APT meeting. Erin Passons presented "Discover Your Strengths: Combining StrengthsFinder and Psychological Type". Read my commentary… Continue reading
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StrengthsFinder and Psychological Type
I traveled up to Sacramento yesterday to attend the April CCC-APT meeting. Erin Passons presented “Discover Your Strengths: Combining StrengthsFinder and Psychological Type”. I’ve been a fan of the Gallup StrengthsFinder since discovering it over a decade ago. Until now, however, it simply hadn’t occurred to me to consider how StrengthsFinder Talent (Theme) combinations might… Continue reading
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There’s No Such Thing as an Ambivert
The term "ambivert" was popularized by Dan Pink in 2013, in an article on leaders and sales. The word operates in the same colloquial universe of definitions in which introverts are shy and retiring and extroverts (usually spelled with an o) are loud and outgoing. [Read my commentary…] Continue reading
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There’s No Such Thing as an Ambivert
The term “ambivert” was popularized by Dan Pink in 2013, in an article on leaders and sales. The word operates in the same colloquial universe of definitions in which introverts are shy and retiring and extroverts (usually spelled with an o) are loud and outgoing. Here’s an excerpt from Pink’s article in the Washington Post:… Continue reading
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The 6 Stages of Technology
These were originally presented in a talk by Stu Feldman, given at a USENIX conference in approximately 1988 or so… A "technology" can be anything: software, a technique, a process, a document, a product… (I think Stu originally had only 5 stages. Either what I have numbered 0 was missing or 2 and 3 were… Continue reading
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EEG from the Other Side of the Table
As I previously described, I had my brain activity scanned and mapped last June as part of Dario Nardi's neuroscience and personality study. I had a wonderful time, but I had to wonder what the experience was like on the other side of the desk. Although Dario had taken a few pictures of the computer… Continue reading
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My Brain on a T-shirt
In June, 2014, I had my brain activity mapped as part of Dario Nardi's neuroscience of personality study. When I heard that Dario would be returning to speak at our March 2015 BAAPT meeting, I knew what I wanted to do. Each month, I try to choose a t-shirt from my collection that best reflects… Continue reading
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