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Quiet: The Power of Introverts in a World That Can’t Stop Talking
Quiet: The Power of Introverts in a World That Can't Stop Talking, by Susan Cain, is certainly not the only book about introversion, nor was it the first. Nevertheless, Quiet sparked a discussion that was bigger than anything we'd seen before. Passionately argued, superbly researched, and filled with indelible stories of real people, Quiet has… Continue reading
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Quiet: The Power of Introverts in a World That Can’t Stop Talking
Quiet: The Power of Introverts in a World That Can't Stop Talking, by Susan Cain, is certainly not the only book about introversion, nor was it the first. Nevertheless, Quiet sparked a discussion that was bigger than anything we'd seen before. Passionately argued, superbly researched, and filled with indelible stories of real people, Quiet has… Continue reading
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Laws, Sausages, and Coffee Drinks
Laws, like sausages, cease to inspire respect in proportion as we know how they are made. John Godfrey Saxe, 1869 Depending on your viewpoint, you may want to add "coffee drinks" to that list. Continue reading
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23 (+3) Signs You Could Be An Introvert
Introverts have been getting a lot of press lately. Given that approximately half of the population "prefers"** introversion, but US society tends to "prefer" extroversion, it's nice to see Innies getting more press. ** Psychologists, and the MBTI, prefer to use the word "prefer" rather than the words "is" or "are". I can say I… Continue reading
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Who Represents the Company?
Do you represent the company you work for? If you're the CEO, you probably agree that you do. What about a vice president? CTO? Customer support staff? Surely these roles do. What about a first-line manager? An engineer? An accountant? A receptionist? Precedent has shown that if you make it clear that you work for… Continue reading
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E:signature verification failed
Updating an Android OS Manually (With Hiccups) I recently upgraded my Android mobile device from a Motorola Droid Bionic to a Samsung Galaxy S III. I love the new Galaxy, but the Bionic still works as a "hand-held computer". After all, it has WiFi, telnet, shell access… I decided to check to see if it… Continue reading
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Great Customer Service
I enjoy reading Bob McIntosh's blog, "Things Career Related". Two days ago, Bob posted an article entitled "Want great customer service, go to Starbucks", in which he says: Customer service is such a priority to me that I’ve abandoned a famous hamburger joint up the street from us because it takes forever to get served.… Continue reading
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It’s Not a Virus (SRSLY)
What do you do if you get a phone call from someone who tells you they've found a virus on your computer? Our non-technical family members and friends are lucky to have people like us they can call on. But what about those poor people who don't have someone to ask? I got this note… Continue reading
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We love our Scion xB. Customer support? Not so much
We love our Scion xB. Customer support? Not so much. We're trying to get a $225 reimbursement for a warranty repair. How difficult should this be? On Sunday evening, September 5, 2010, we exited a local store, walked to the parking lot, and unlocked our Scion. All normal. But when my spouse, Rich, opened the… Continue reading
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Where Did My Rich Text Mail Go?
Up until sometime today, my incoming email was in Rich Text (HTML) mode if that's the way the sender sent it. I send my mail out in plain text, but I was happy to read mail in whatever form the sender preferred. In many cases, Rich Text really is better. Today, something changed. I started… Continue reading
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